Privacy Policy

Last updated: May 2026

1. Identity and contact details of the data controller

Igluco Tech, S.L., a company registered at Avenida República Argentina, 25, 8th floor (41011), Seville, is the controller of the personal data processed through this website «Glucube» (hereinafter «the platform» or «the website»).

This privacy policy aims to provide information about the rights available to users under the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 — and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), adopted on 5 December 2018.

At Igluco Tech, the protection, security, and confidentiality of personal information is of the utmost importance. We recommend that you read this Privacy Policy carefully, as any information you provide through this website is protected under the terms described herein. Use of this website implies acceptance of this Privacy Policy.

If you have any questions regarding the processing of your personal data, you may contact us at: privacy@glucube.com

2. General information

This privacy policy contains information about the processing activities carried out by Igluco Tech through this website, including:

The purposes for which your personal data is processed.
The legal bases that permit data processing.
Any potential disclosure or transfer of your data to third parties. As a general rule, we do not share your personal data unless required by law (tax authorities, courts, law enforcement, etc.) or as expressly stated in this policy.
The data processors who may access your data in the course of their functions.

Data processors

The service providers who access your personal data are:

Web hosting: Webempresa (Spain)
Site management: Odoo
Marketing, CRM and digital marketing: HubSpot (US-based — see section 9)
Web analytics: Google Analytics / Google LLC (US-based — see section 9)
Digital advertising: Google Ads / Google LLC (US-based — see section 9)
Voice chatbot: ElevenLabs (US-based — see section 9)
Cookie consent management: CookieYes / Swayam Infotech Pvt. Ltd.

For further details about the recipients of your data, please write to: privacy@glucube.com

3. Accurate and up-to-date information

Fields marked with an asterisk in the website’s forms are mandatory. Omitting any of them may prevent you from submitting your request or receiving the requested services.

As a user, you accept and warrant that the personal data you provide is accurate and up to date, and you are solely responsible for any damage or harm that may result from providing false or third-party data.

To keep your information current, please notify Igluco Tech of any changes at: privacy@glucube.com

4. Exercise of your rights

You may exercise the following rights at any time, free of charge:

Right of access to your personal data.
Right to rectification of any inaccurate personal data.
Right to erasure of your personal data.
Right to request restriction of processing.
Right to object to processing where the legal basis is legitimate interest.
Right to data portability where the legal basis is consent.
Right to withdraw your consent at any time.

To exercise your rights, please contact us at:

Email: privacy@glucube.com
Postal address: Igluco Tech, S.L., Avenida República Argentina, 25, 8th floor, (41011) Seville

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if you consider that data protection legislation has been infringed.

5. Detailed information on processing activities by service

5.1. Purpose of processing

We will not use your data for any purpose not stated in this privacy policy, nor will we send unsolicited additional information without your express consent.

5.1.1. Handling enquiries submitted through the contact form

Legal basis: Legitimate interest of Igluco Tech, S.L. in responding to received requests.
Recipients: Data will not be shared with third parties other than those indicated in section 2.
International transfers: See section 9.
Retention period: Until the enquiry is resolved.
Data processed: First name, surname, and email address.

5.1.2. Handling enquiries from businesses, research, or collaboration requests

Legal basis: Consent of the data subject.
Recipients: Data will not be shared with third parties other than those indicated in section 2.
International transfers: See section 9.
Retention period: Until the enquiry is concluded.
Data processed: First name, surname, and email address.

5.1.3. Sending commercial information, offers, and information about new products or services

Legal basis: Consent for the sending of commercial communications.
Recipients: Data will not be shared with third parties other than those indicated in section 2.
International transfers: See section 9.
Retention period: Until consent is withdrawn.
Data processed: First name, surname, and email address.

5.1.4. Handling enquiries through the chatbot

Legal basis: Legitimate interest of Igluco Tech, S.L. in responding to received requests.
Recipients: Data will not be shared with third parties other than those indicated in section 2. The voice chatbot is operated by ElevenLabs, Inc. (USA), acting as a data processor.
International transfers: See section 9.
Retention period: Until the enquiry is resolved.
Data processed: First name, surname, and email address.

5.2. Data retention

Data will be kept in a blocked state to address any judicial, administrative, or tax claims for the periods required under applicable legislation.

6. Security

Igluco Tech has implemented and maintains the security levels required by the GDPR to protect personal data against accidental loss and unauthorised access, processing, or disclosure.

However, the transmission of information over the internet is not entirely secure. While Igluco Tech makes every effort to protect your data, it cannot guarantee the security of data in transit to the website. Any information you submit is done so at your own risk.

In the event of a personal data breach that may pose a risk to the rights and freedoms of individuals, Igluco Tech will notify the Spanish Data Protection Agency (AEPD) within 72 hours of becoming aware of the incident, and will inform the affected data subjects when the risk is high.

7. Confidentiality

Personal data collected through the platform or via communications will be treated as confidential. Igluco Tech undertakes to maintain secrecy with respect to such data in accordance with applicable legislation.

8. Updates to this privacy policy

This policy may need to be updated from time to time. We recommend that you review it periodically. The privacy policy can always be found at the bottom of the website.

We will notify you of any changes to this policy that affect the processing of your personal data. This privacy policy is currently in force.

9. International transfers

Igluco Tech uses services from providers based in the United States that involve international data transfers. These transfers are carried out under the EU–US Data Privacy Framework, adopted by the European Commission through its adequacy decision of 10 July 2023, which ensures a level of protection equivalent to that required within the European Union.

The providers involved in these transfers are:

Google LLC (Google Analytics and Google Ads): web analytics and digital advertising data processing. Google LLC is certified under the Data Privacy Framework. Further information: https://policies.google.com/privacy
HubSpot, Inc. (CRM and digital marketing): contact data and commercial communications processing. HubSpot is certified under the Data Privacy Framework. Further information: https://legal.hubspot.com/privacy-policy
ElevenLabs, Inc. (voice chatbot): processing of voice and text entered by the user during chatbot interactions. Further information: https://elevenlabs.io/privacy

For further information about the safeguards applicable to these transfers, please contact us at: privacy@glucube.com