Last revision: july 2024
1. Identification and contact details of the data controller
Igluco Tech, S.L., a company with its registered office at Avenida República Argentina, 25, 8th floor (41011), Seville, is responsible for the processing of personal data handled through this website “Glucube” (hereinafter “the platform” or “the website”).
This privacy policy aims to provide information about the rights granted to the user of the application under the General Data Protection Regulation (GDPR) Regulation (EU) 2016/679 of the European Parliament and the Council of April 27, 2016, and the Spanish Organic Law 3/2018 on Data Protection and Digital Rights Guarantees (LOPDDG), approved on December 5, 2018.
For the Igluco Tech team, the protection of personal information, its security, and confidentiality is of utmost importance. Therefore, we recommend that you carefully read this Privacy Policy, as the information you provide through this website is protected under the terms of this Privacy Policy. We also remind you that using this website implies acceptance of this Privacy Policy.
If you have any questions regarding the processing of your personal data, you can contact the company at the following address: privacy@glucube.com.
2. General information: description of the information contained in the privacy policy
Firstly, you should know that all operations, procedures, and technical processes carried out, whether automated or not, that enable the collection, storage, modification, transfer, and other actions on personal data are considered personal data processing.
In this privacy policy, you will find a table identifying the processing activities carried out by Igluco Tech through this website. In these tables, you will be informed about:
- The purposes of the processing of your personal data, i.e., the reason why Igluco Tech processes your personal data.
- The legal basis that allows Igluco Tech to process data for the indicated purpose.
- The potential sharing or communication of your data with third parties and the reason for such communication. In this regard, we inform you that we do not transfer your personal data unless there is a legal obligation (e.g., Tax Authorities, Judges, Courts, Law Enforcement Agencies, etc.) or explicitly stated in the table below.
- Moreover, your personal data may be accessed by data processors, i.e., service providers who need to access your personal data to perform their functions. Service providers that access your personal data are generally involved in information systems and technology sectors. In the table below, the sectors of other potential service providers who may access your personal data are indicated if applicable.
Web Hosting: Odoo
Marketing – CRM and digital marketing services: Hubspot
Site Management: Odoo
- You are informed that you can request more detailed information regarding the recipients of your data by sending an email to privacy@glucube.com.
- The existence of potential international data transfers.
- The retention period for the data you provide us. We inform you that, subsequently, your data will remain blocked for handling legal, administrative, or tax claims for the periods legally determined by the applicable regulations.
3. Required and updated information
The fields we request you to complete in the forms provided on our website, whenever marked with an asterisk, are mandatory, so the omission of any of them may result in the inability to submit your contact information and obtain the requested services. You must provide truthful and up-to-date information.
When providing the data requested in the available contact forms, you must not use offensive, insulting, or similar expressions or terms that coincide with trademarks, trade names, business signs, corporate names, advertising expressions, names, or pseudonyms of publicly relevant or famous individuals for which you are not authorized to use.
As a user, you accept and guarantee that the personal data you provide is truthful, being solely responsible for any damage or harm, direct or indirect, that may be caused to Igluco Tech as the controller of this platform or to third parties, if you complete any form with false data or data from third parties, causing harm, damage, or deceit.
To ensure your information is always up to date and error-free, you must inform Igluco Tech as soon as possible about any changes or corrections to your personal data by emailing: privacy@glucube.com.
4. Exercising your rights
We inform you that you may exercise the following rights:
- Right to access your personal data to know which ones are being processed and the processing operations carried out with them.
- Right to rectify any inaccurate personal data.
- Right to erasure of your personal data.
- Right to request the restriction of the processing of your personal data when the accuracy, legality, or necessity of data processing is in doubt, in which case, we may retain the data for the exercise or defense of claims.
- Right to object to the processing of your personal data when the legal basis for processing, as indicated in the table in section 5, is legitimate interest. Igluco Tech will stop processing your data unless there is a compelling legitimate interest or for the establishment, exercise, or defense of legal claims.
- Right to data portability of your personal data when the legal basis for processing, as indicated in the table in section 5, is consent.
- Right to withdraw your consent at any time.
You may exercise your rights at any time and free of charge by:
- Sending an email to privacy@glucube.com specifying the right you wish to exercise and your identifying details.
- Sending a written request to Igluco Tech, Avenida República Argentina, 25, 8th floor, (41011) Seville, specifying the right you wish to exercise and your identifying details.
Furthermore, you are informed that you have the right to lodge a complaint with the Spanish Data Protection Agency if you believe that a breach of data protection legislation has occurred regarding the processing of your personal data.
5. Detailed information on the data processing by service
5.1.- Purpose of the processing
We will not use your data for any purpose not expressed in this privacy policy, nor will we send additional information not requested with your express consent.
5.1.1.- Responding to inquiries submitted through the contact form.
– Legal basis: Legitimate interest of Igluco Tech, S.L. to address the requests submitted to the company through its contact form.
– Recipients: Your personal data will not be transferred to any third party, nor will access be granted to any additional service provider other than those mentioned in section 2 General information: description of the information contained in the privacy policy.
– International transfers: See section 9 International Transfers.
– Retention period: Until the resolution of the inquiry.
– What data do we collect and retain? First and last name and email address.
5.1.2.- Responding to inquiries for companies, research, or collaborations from the website
– Legal basis: Consent of the data subject.
– Recipients: Your personal data will not be transferred to any third party, nor will access be granted to any additional service provider other than those mentioned in section 2 General information: description of the information contained in the privacy policy.
– International transfers: See section 9 International Transfers.
– Retention period: Until the inquiry is resolved.
– What data do we collect and retain? First and last name and email address.
5.1.3.- Sending commercial information, offers, and new products or services.
– Legal basis: Consent to send you our commercial information.
– Recipients: Your personal data will not be transferred to any third party, nor will access be granted to any additional service provider other than those mentioned in section 2 General information: description of the information contained in the privacy policy.
– International transfers: See section 9 International Transfers.
– Retention period: Until consent is withdrawn.
– What data do we collect and retain? First and last name and email address.
5.1.4.- Responding to inquiries submitted through the chatbot.
– Legal basis: Legitimate interest of Igluco Tech, S.L. to address the requests submitted to the company.
– Recipients: Your personal data will not be transferred to any third party, nor will access be granted to any additional service provider other than those mentioned in section 2 General information: description of the information contained in the privacy policy.
– International transfers: See section 9 International Transfers.
– Retention period: Until the resolution of the inquiry.
– What data do we collect and retain? First and last name and email address.
5.2.- Data retention
We also inform you that your data will remain blocked for the handling of judicial, administrative, or tax claims during the periods established by the applicable legislation.
6. Security
Igluco Tech has implemented and maintains the security levels required by the GDPR to protect personal data against accidental loss and unauthorized access, processing, or disclosure, considering the state of technology, the nature of the data stored, and the risks to which they are exposed.
However, the transmission of information over the Internet is not entirely secure. Therefore, Igluco Tech, despite its best efforts to protect the personal data of the interested parties, cannot guarantee the security of the data during transmission to the website.
Therefore, any information you provide will be at your own risk. Once your data is received, Igluco Tech will use strict procedures and security features to prevent unauthorized access.
In the event of a breach of personal data security, as long as it is not unlikely that such a security breach constitutes a risk to the rights and freedoms of individuals, Igluco Tech will notify the Spanish Data Protection Agency within 72 hours from the time the incident is known, describing the nature of the breach, the possible consequences, and the measures taken or proposed to remedy the security breach. If possible, the categories and approximate number of individuals and data affected will also be indicated.
Additionally, affected individuals will be notified as soon as possible when it is likely that the breach of personal data security entails a high risk to their rights and freedoms, describing the possible consequences and the measures taken or proposed to remedy the security breach.
7. Confidentiality
The personal data we may collect through the platform or through the various communications we have with you will be treated confidentially, and we commit to maintaining secrecy in accordance with applicable legislation.
8. Updating the privacy policy
It may be necessary to update this policy, so it is essential that you review it periodically and, if possible, every time you access the platform, to stay properly informed about the type of information collected and its processing. You can find the privacy policy at the bottom of the website.
Notwithstanding the above, we will notify you of any modifications to this policy that affect the processing of your personal data.
This privacy policy is currently in effect.
9. International transfers
No international data transfers are made.